Chili Piper Remote Job From Home | Online Customer Support Engineer Work
|Job Title||Customer Support Engineer|
|Hiring Organization||Chili Piper|
|Employment Type||Full Time|
|Experience||3+ years in software (SaaS) customer support.|
|Eligibility||Any Masters,Any Graduate|
|Shift Timings||Must be able to work North America/South America Time Zone|
|Overview||Please Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details. Chili Piper is a remote company that gives you a chance to work from anywhere. Chili Piper is looking for candidates for the post of Customer Support Engineer. The candidates who are looking for online jobs are in the right place. The candidate can work from home or anywhere they want. If you are interested, take the next step by clicking the Apply Now button and apply for the job.|
- The Position of the job is the Customer Support Engineer.
- This is a Full-Time job.
- A hundred percent Remote Job.
- You can work from home or anywhere you want.
The purpose of the Customer Support Team is to be the voice of their customers and drive change. You will be the closest to the customer and communicating with them daily, so they are leaning on you to recognize and advocate for how they can keep enhancing the customer experience.
What You Will Do
- The candidate should learn how Chili Piper works and why their customers use it
- Should shadow colleagues, learn best practices for what makes CP Customers successful
- Resolve customer questions in an email, chat, and over zoom
- Master your knowledge of the Chili Piper goods and have a deep understanding of how their customers use Chili Piper to reach their goals
- Juggle customer communications while managing five-star customer service standards
- Work closely with customers and their product team to help ship changes that decrease the number of product-related questions
- Own swift analysis of technical issues on behalf of their customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions to drive a successful outcome
- Should be consistently hitting and exceeding your customer experience goals
- Browse through logs to find particular events
- Replicate bugs or behaviors
- Keep an eye on crucial issues and alert the engineering team
Who You Are
- The candidate should be kind, personable, and should love helping customers.
- Should be motivated, curious, and love problem-solving
- Must be a team player. Must be very comfortable asking for help and always ready to help others.
What They are Looking For
- Must have experience with Support ticketing software (Zendesk, Intercom, Helpscout, etc.)
- Must have experience with logs (Google Cloud, AWS, Graylog)
- Must have general knowledge about endpoints and APIs
- Must be Experienced with JIRA
- Should have 3 plus years of experience in software (SaaS) customer support
- Salesforce Admin Certified will be a plus.
- Marketo, Pardot, Hubspot, or Eloqua certified a plus.
- Must be able to work in South America or North America Time Zone.
- Passion for Chili Piper Values of Innovate, Help, Have Fun
- Rise in a fast pace environment with the capability to prioritize and multi-task on the fly
- Creativity, resourcefulness, and strategic thinking for troubleshooting problems
- Self-directed and self-motivated; Fast learner
- Strong English communication and documentation skills
- Capacity to work in a productive environment in which the conditions are not always well defined and priorities change frequently
- Strong attention to detail and documentation
- Comfortable in helping and working with global customers across many time zones
How They Work
- Freedom and flexibility. They're a 100% distributed team working from around the world. Their team members can work from wherever they want globally, as long as they show up on their weekly all-hands meeting on Zoom.
- Solve interesting problems. The software landscape has exploded. There are dozens of solutions for each problem. They want to be different. They develop new angles on existing problems or invent better solutions to help companies with their sales and marketing. Then they turn these ideas into beautiful, smart software.
- Autonomy and ownership. Working on a distributed team means you don't have someone micromanaging you or looking over your shoulder to make sure you're getting things done. They're a team of do-ers who take full ownership of their results.
- Be helpful. Their first value as a company is help. Help their customers be successful. Help their prospects get the right information and decide whether or not it includes their products. Help their team members reach their full potential.
- There will be unlimited Vacation
- Company Offered 401k Plan
- Generous Dental, Health, and Vision Insurance
- They Work membership so you can work from anywhere
- Any equipment or software or tech that you need to do your job
Chili Piper Profile
Chili Piper company helps businesses to help their buyers. People interested in your industry typically have to wait hours/days after filling out a form. Not anymore. Their intelligent assistant gives an easy way to book a meeting or begin a phone call quickly upon form submission. Unlike the traditional way of inbound lead management, Chili Piper company uses smart rules to qualify and spread leads to the correct reps in real-time. Their software also enables companies to automate opportunity distribution from their SDRs and to their AE’s, and book meetings from their marketing campaigns & live events. Companies like Twilio, DiscoverOrg, Square, SalesLoft, and SiriusDecisions use Chili Piper company to create a fantastic experience for their leads, and in return, experience higher progress for their business. Chili Piper company is concentrated on helping Businesses help their Buyers creating a new category they call Buyer Enablement.
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