Part-Time Work From Home | Multilingual Customer Service Agent Job
|Job Title||Multilingual Customer Service Agent|
|Salary||700 USD fixed / month plus a maximum bonus of 200 USD / month|
|Employment Type||Part Time|
|Experience||At least 3 years of customer service experience|
|Eligibility||Any Masters,Any Graduate|
|Overview||Please Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details. Sukhi is a remote company that is giving you a chance to work from anywhere. Sukhi is looking for a candidate for the post of Part-Time Multilingual Customer Service Agent. The candidates who are looking for online jobs are in the right place. The candidate can work from home or anywhere they want. If you are interested, take the next step by clicking the Apply Now button and apply for the job.|
- The Position of the job is Multilingual Customer Service Agent
- This is a Part-time job
- A hundred percent Remote Job
- You can work from home or anywhere you want
Part-Time Multilingual Customer Service Agent (Remote)
- Here's your chance to join a young & dynamic social enterprise.
- They sell hand-crafted, impeccably made rugs online.
- Their rugs are made in Nepal, Morocco, India, & Turkey and sold to clients worldwide.
- They are passionate about beautiful handmade rugs & about giving fair employment possibilities to the artisans who make their rugs.
About The Job
- You will be accountable for running their customer service together with one other colleague.
- You will help their (potential) customers by answering their questions & fulfilling their requests.
- Expect tickets in at least ten many languages, as they have customers from around the world.
- With the help of Google Translate, you will be able to communicate in all these languages.
- The job is part-time (around twenty-five hours per week), & you are free to work from wherever you want & determine your own working hours.
- Overall: take charge of everything customer support related.
- Ensuring customers are happy to shop with them again & recommend them to their friends & family.
- Convincing potential customers to order their handmade rugs.
- Provide high-quality, personalized, client service through Zendesk chat, Zendesk tickets, & Zendesk talk with fast response times
- Answer questions from, & advise, customers and potential customers (for example, about the status of their order, color, and size options, quality, materials, prices, delivery, and more)
- Process customer requests (for example, changes in orders, cancellations, returns, delaying delivery dates, and more.)
- Send out review & payment requests & follow up with failed orders
- Send track & trace information to clients when their rugs have been shipped
- Follow up with their rug makers & logistics partners about the order status, shipping details, customer requests, and more
Note: That, as they are a start-up, your responsibilities will likely change & grow over time. They invite you to actively think with them about how they can improve their ways of working.
Qualification & Requirements
- The candidate should have at least three years of customer service experience
- Skilled in working with Zendesk & MS Excel
- A passion for client service, interior design, & fair trade
- Fluent in at least two European languages (German is a plus)
- Excellent verbal & written communication skills
- Ability to work individually in a remote setting with limited supervision
- Self-motivated with stable organizational, decision-making, creative problem solving, & time management skills
- Strong punctuality & attention to detail
- Access to a computer with high-speed internet
Salary & Perks
- Remote working benefit
- Flexible working hours
- A permanent position (starting with a one-month trial period)
- Part-time (around twenty-five hours per week)
- Salary of seven-hundred USD fixed or month plus a maximum bonus of 200 USD per month
To apply, please complete this one-hour assessment https://app.testgorilla.com/testtaker/publicinvitation/266f832d-19a1-4bd3-be2f-579e2ec4ac53
You can also find them here
- FB: https://www.facebook.com/Sukhirugs/
- IG: https://www.instagram.com/sukhirugs/
- Pinterest: https://pinterest.com/sukhi_rugs/
- LinkedIn: https://www.linkedin.com/company/sukhi-limited/
In Nepali, Sukhi means happy. Sukhi company wants to make people happy: artisans who make their rugs, their families, customers, & their families. People buy Sukhi rugs understanding that they receive a great handmade rug & that they are buying directly from the person who created it. Handmade rugs direct from the maker.
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