Remote Job From Home | Director of Customer Success
|Job Title||Director of Customer Success|
|Hiring Organization||Smile Software|
|Employment Type||Full Time|
|Experience||5+ years SaaS Customer Success leadership experience|
|Eligibility||Any Masters,Any Graduate|
|Overview||Please Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details. Smile is a remote company that is giving you a chance to work from home. Smile is looking for a candidate for the post of Director of Customer Success. The candidates who are looking for this type of online jobs are in the right place. The candidate can work from home or anywhere they want. If you are interested, take the next step by clicking the Apply Now button and apply for the job.|
- The Position of the job is the Director of Customer Success
- This is a full-time job
- A hundred percent Remote Job
- You can work from home or anywhere you want
Smile company knows that during this time, there are concerns about the actuality of hiring requirements, they want to ensure you that this job is posted for a current need that they are eagerly looking to fill. They would love to see your application form.
- Smile company developer of the B2B SaaS productivity tool TextExpander seeks a proactive & energetic Director of Client Success with proven experience leading & growing a team in an evolving SaaS technology background.
- As their Director of Customer Success and their first customer success hire, you are liable for the customer's happiness, first & foremost.
- You will use your experience in growing & managing a Success department to build, plan, and develop the team responsible for supporting and growing their active users.
- You will use onboarding, training, & ongoing support to encourage active use of TextExpander & continuous client team growth, retention, & satisfaction.
- Your experience in developing a successful department means you can lead, but you are also ready to take Customer Success into your own hands.
- Initially, you will work alongside account management to be a trainer & consultant for clients of all sizes while you build your team to take on customer success needs and roles.
- You will also be responsible for planning, staffing, training, organizing, and onboarding, as well as directing the current support team.
Who You Are
- You understand that keeping clients happy means understanding their needs & challenges.
- You grow on productivity tools, love building enduring relationships, educate new users, and empower others to do the same.
- You enjoy working with people & the challenges of keeping communication flowing between different departments and clients.
- At the end of the day, you will get to know you have done a good job when your clients get the highest value out of their time with TextExpander & express it with the word ‘love.’
- Join their remote team, working in a fluid atmosphere as they continually learn & grow.
- Build, lead & develop an exceptional Customer Success group that lives Smile’s values: Passion for Customer, Accountability, Teamwork, Integrity
- Execute Customer Success best practices over the teams
- Work closely with new clients during their crucial starting period to assure maximum adoption and productivity
- Conduct all client education and training through in-depth & instructional webinars
- Create content & materials to support training and coaching
- Provide smooth client onboarding through product training, tailored to clients’ business requirements
- Collaborate with Sales, Support, Account Management, and Product Design to ensure a seamless client experience
- Proactively reach out to new clients to ensure they receive practical training
- Maintain & nurture customer relationships on an ongoing base to ensure they maximize their potency with TextExpander
- Gather customer feedback, review and filter for the Product team
- Five-plus years SaaS Customer Success leadership experience
- Proven track history of executing new processes that ensured success for a SaaS client base
- Comfortable working with remote teams
- Reliable, honest, smart, positive, organized, personable
- Self-motivated, & satisfied with little supervision
- Excellent written & spoken English communication skills
- Comfortable with Mac, Chrome, Windows, CRM, iOS, video communication tools
- Experience developing & giving training and webinars
- Fast learner and eager to use new tools
- Creative problem solver with close consideration to detail
Tech Needed for the Job
- Reliable high-speed internet connection
Preferred Experience & Skills
- College education
- Prior customer service or support experience
- Previous educator experience
- Two-plus years working remotely
- High level of autonomy in your position
- Motivated & creative teammates
- Flexible schedule
- Work remotely
- Healthcare reimbursement plan (ICHRA plan)
- Paid vacation & sick leave
- 401(k) plan benefit
- Profit-sharing plan
- Long-term disability insurance
- Educational assistance plan
- Contract work also negotiable
- Salary based on your experience
The Smile company grows productivity software for Mac, iPhone, Chrome, Windows, and iPad. Smile company is headquartered in San Francisco, California, Smile is a tightly knit, geographically diverse company. They have proudly served their customers for over a decade. At Smile, they embrace diversity. They actively help underrepresented minorities to apply, even if they are not sure they reach all qualifications. A smile gives equal employment opportunities (EEO) to all workers and candidates for employment. The qualified applicant will receive consideration for employment regarding color, race, sex, religion, age, sexual orientation, national origin, marital status, gender perception or identification, protected veteran status, or disability status.
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