Online Customer Success Representative Job | Remote Work
|Job Title||Customer Success Representative|
|Employment Type||Full Time|
|Experience||2+ years of customer support experience|
|Eligibility||Any Masters,Any Graduate|
|Overview||Please Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details. Crowd Ox is a remote company that is giving you a chance to work from home. Crowd Ox is looking for a candidate for the post of Customer Success Representative. The candidates who are looking for this type of online jobs are in the right place. The candidate can work from home or anywhere they want. If you are interested, take the next step by clicking the Apply Now button and apply for the job.|
- The Position of the job is the Customer Success Representative
- This is customer support Full-time job
- A hundred percent Remote Job
- You can work from home or anywhere you want
- Are you a caring & empathetic individual?
- Do you love to support others?
- Able to work with a fast-paced industry with exciting & fun products?
- They help small businesses improve through Crowdfunding and eCommerce.
- They are looking for a Customer Success Representative to join their successful team.
- Everything you do centers throughout, making their customers happy & successful.
- It teaches them how to use their software and proactively look for ways to make them happy & to empower and explain them to do better businesses.
- You will do this by hearing, teaching, & jumping in to ensure their success.
- You will get to know their needs & advocate those to the product team.
- Scheduling calls with clients to answer and aide them in using their software
- Answering real-time chat, incoming emails, and the occasion incoming phone call with clients
- On-boarding new clients, setting expectations & walking them down the way toward success
- Providing well-written articles to their help center based on real client questions
- Controlling accounts & progress to ensure clients are completely taken care of
- Reply to every single customer request
- Take ownership & drive your own tasks & initiatives
- Native-level English language (additional languages a plus)
- Have a natural interest to learn about how things will work
- Excellent, cheerful & fun verbal and written communication
- Two-plus years of customer support experience
- Ability to define metrics of success & keep yourself and others responsible for it
- Able to use & teach others to use multiple online tools: Email, Dropbox, Google Drive, Slack, and more
- Work from anywhere (they are hundred percent remote)
- Large vacation policy
- Competitive pay
- Flexible work hours
- Full health, vision and dental insurance for you & your family
Crowd Ox Profile
Crowd Ox company helps crowdfunding project creators increase funding, manage their campaigns, & save time. Take a load off and let them do the heavy lifting. They have raised over $57,000,000 in extra funding for over 2,500 Kickstarter and Indiegogo projects & processed over 3,000,000 orders through their software.
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