Work From Home | Customer Success Advocate | Online Job
|Job Title||Customer Success Advocate|
|Employment Type||Full Time|
|Experience||Experience with Intercom, Notion, Excel/Google Sheets, Stripe.|
|Eligibility||Any Masters,Any Graduate|
|Overview||Please Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details. Bonsai is a remote company that is giving you a chance to work from home. Bonsai is looking for a candidate post of the Customer Success Advocate. The candidates who are looking for this type of online jobs are in the right place. The candidate can work from home or anywhere they want. If you are interested, take the next step by clicking the Apply Now button and apply for the job.|
- The Position of the job is the Customer Success Advocate
- This is a Customer Support Full-time job
- A hundred percent Remote Job
- You can work from home or anywhere you want
About The Role
Their users are at the center of what we do (duh), and they are always trying to find better ways to help them. Alongside their Customer Success Lead, you will work closely with Product & Marketing to drive growth, engagement, & advocacy of Bonsai company. The Customer Success Advocate will use the front-line support communications to inform and encourage changes within the product, the team, & Bonsai as a whole.
The position will involve front-line, reactive maintenance where you will actively solve user problems & answer questions. This can mean fundamental feature-related problems or complicated defects. You won't always understand the answers, so your resourcefulness will be your highest asset. They answer inquiries through chat and email primarily, with the specific video onboarding call and are available to their users live Monday to Friday from 9 am to 5 pm EST.
In addition to the front-line support, you will work to recognize trends in user behaviors & inquiries to help shape their product decisions. Simultaneously, you will have a hand in creating relevant content that allows users to make the most out of Bonsai company as quickly as possible.
- You are a passionate problem solver: "No" is not a good enough statement for you, then you need to find why it is that way and if there is a way to make it better.
- Change excites you: They are a brand new team at Bonsai, building from the ground up. They do not have all the answers, and that is the point. It would help if you salivated to know issues, find trends, and gather relevant data and long-term engineering solutions.
- You have a desire to help people: Let's face it, and this job is all about supporting people. That needs to fuel your fire. You are the type of person that goes the extra mile to help not because it is expected, but because you need to.
- You are a multi-tasker: They have several moving parts & processes in place while maintaining live interactions. You should be able to handle multiple communications simultaneously as well as being getting work done after the scenes.
- You are a fantastic communicator: Their role involves navigating and explaining how to use their broad, technical platform. Being able to quickly & concisely get your message over with a friendly tone and digestible formatting is essential.
- This is an entry-level position with the chance to develop. Technical skills can be taught attitude and drive are what they are in the market for.
- Answering in-bound chat & email support requests from 9 am to 5 pm EST Mon to Fri.
- Ensuring that aim metrics are met and maintained.
- Fully engaging with and listening to their users to offer them advice on holistic level to assure they are getting the best experience from Bonsai company.
- As an advocate for their users and Bonsai by communicating trends & insights back to stakeholders.
- Available to work Monday to Friday from 9 am to 5 pm EST or a significant part of the overlapping time.
- Experience giving exceptional client service of any type (in person or online).
- Excellent typing abilities.
- Ability to pick up various technological tools quickly.
- Have strong writing, reading, and communication skills.
- Maintain a high level of understanding, patience, and empathy.
- Able to operate more difficult conversations or communications with professionalism.
- Are dedicated to continuous growth & learning.
- You know that every challenge is a chance, and you get excited about reading new things.
- This is a fully remote job; you will require access to a proper working atmosphere, including high-speed internet.
Nice To Haves
- Experience with Notion, Intercom, Excel, or Google Sheets, Stripe.
- Experience working with or as a freelancer or entrepreneur.
- Experience working in a SaaS company.
- Experience with remote work or freelance work.
- Experience giving front-line software support (especially through chat).
- You can work with an all-star international team
- Competitive compensation
- All-expenses paid team retreats (their last retreat was in Mexico)
- Work from anywhere you want, always.
- 40 hours work per week (they are running a marathon, not a sprint)
- Learning and development stipend (they care about your growth)
- Unlimited vacation
- Business transparency over the board everyone understands everything
- Contribute to the growth of a product that has rave reviews
Bonsai company is a freelance business management platform used by 200,000 plus freelancers over the world. It takes care of a freelancer's boring admin work - proposals, payments, contracts, invoices, accounting, and taxes, so they can concentrate on getting actual work done & make dollars. They are backed by some of the world's best investors (YC, Index Ventures, Matrix Partners). They are profitable and are a hundred percent remote. Their teammates are spread over seven countries (US, UK, Brazil, Canada, Romania, India, and France).
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