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2020-04-09 21:35:46 Awesome Motivehttps://awesomemotive.com/https://jobwalkins.in/images/company-logos/Awesome_Motive_Logo.jpgWordPress Technical Support (Remote)
RsNot Disclosed
Full Time2 years of hands-on experience with WordPressTELECOMMUTEAny Masters,Any GraduatePlease Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details. Awesome Motive careers gives an excellent opportunity to make a bright future. The company is hiring candidates for the 'WordPress Technical Support' role. Interested candidates looking forward to this opportunity can apply for this work from home job offer.

Work From Home Job | Awesome Motive is Hiring for WordPress | Technical Support

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Job Details

Name Job Description
Job Title WordPress Technical Support (Remote)
Salary Not Disclosed
Hiring Organization Awesome Motive
Company Website https://awesomemotive.com/
Employment Type Full Time
Experience 2 years of hands-on experience with WordPress
Job Location TELECOMMUTE
Eligibility Any Masters,Any Graduate
Shift Timings 12 PM - 5 PM ET each day
Logo https://jobwalkins.in/images/company-logos/Awesome_Motive_Logo.jpg
Overview Please Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details. Awesome Motive careers gives an excellent opportunity to make a bright future. The company is hiring candidates for the 'WordPress Technical Support' role. Interested candidates looking forward to this opportunity can apply for this work from home job offer.
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Job Description

Job Description



  • As a WordPress Technical Support Specialist, your responsibility is to guide people to the fullest use of the company products. You will build honest relationships based on trust, which results in happy, passionate, and loyal clients through listening to their wants.

  • If interested? See below "How to Apply" to learn more before applying.


To love this job role, here’s the type of person you are



  • You’re passionate about solving problems and helping others.

  • You’re incredibly optimistic and enjoy making another person’s day.

  • You’re an outstanding communicator who makes sure nothing slips through the cracks.

  • You’re a self-starter who loves taking the initiatives and seeing things through to completion.

  • You have the desire and curiosity to learn and grow your skills.

  • You take pride in the craftsmanship and quality of your work rather than just doing it to get it done.


Candidate Responsibilities include (but are not limited to)



  • Working the support inbox, making sure our clients receive timely responses.

  • To field and record feature requests.

  • To provide support to users on the WordPress.org forums for company plugins.

  • To test bug reports locally, and when confirmed, pass them to the development team with detailed instruction and guidance.

  • To pre-release quality assurance testing for updates and latest releases.

  • To update and create tutorials and documentation.

  • To write code snippets to solve one-off problems.


Here are some skills that will come handy



  • Excellent English is written and verbal communication skills. The company believes communication is important.

  • Good to have grace, patience, and a sense of humor.

  • Exceptional troubleshooting skills (ie, include finding JavaScript and CSS conflicts using web browser developer tools, determining whether a plugin could be causing a code conflict or not).

  • At least two years of hands-on experience with WordPress.

  • Strong comprehension of CSS and HTML - you can write HTML and apply styling from "scratch."

  • Strong leadership skills with the ability to step up and take charge when required.

  • You can take technical lingo and make it understandable to the customers.

  • Capacity to prioritize workloads to balance an assortment of task assignments and meet deadlines.


Bonus points if you also have



  • Proficiency in writing documentation.

  • Proven track record providing support for WordPress plugins.

  • Experience working with email marketing service providers (e.g., MailChimp, AWeber, etc.).

  • Experience with WordPress development (eg, themes, hooks, filters, plugin API, etc.).

  • Working knowledge of PHP.


What Awesome Motive offers



  • Working for a fast-growing bootstrapped company is a rare opportunity, one they consider a lifestyle choice rather than a job choice. 'Awesome Motive' job positions are challenging, but also come with amazing benefits and fulfillment to those who earn them. Here’s what Awesome Motive's offers you.

  • They give competitive salaries.

  • Health Insurance Benefits for full-time only for U.S. based employees.

  • Work from your home. They are spread out all over the world – United States, India, Pakistan, Canada, Ukraine, Singapore, and many more countries.

  • Unlimited PTO after 90 days of work. The company encourages its employees to take the time they need for a vacation trip, to stay healthy, and to spend time with family and friends.

  • Fully paid paternity and maternity leaves.

  • The company happily provides or reimburses software you’ll need as well as books or courses that promote continued learning.

  • We allow you to solve challenging and meaningful problems that make a difference.

  • Custom Branded laptop on your fifth anniversary.

  • The company covers all costs of company travel expenses (including their annual all-company retreat and mini-team meetups).

  • Ability and strength to work with some of the best people in the business through frequent, if not daily, interactions.

  • And in case you were wondering- no politics, no b.s., and no jerks.


Location



  • This is a remote job position - Awesome Motive team is spread worldwide. Awesome Motive home base is in Florida, USA, so company operating hours are 9 am - 5 pm ET (UTC -5). 

  • While full working coverage is not a requirement, you must be available from 12 pm - 5 pm ET each day.


Inclusion Statement



  • At Awesome Motive, Bamboo HR strives to have the fullest possible view of diversity, going beyond visible differences to include the background, skills, experiences, & perspectives that make each person unique.

  • 'Awesome Motive' is proud to be an equal opportunity workplace. 

  • It is committed to equal work opportunity regardless of race, age, religion, sex, color, ancestry, national origin, sexual orientation, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.


How to apply?


If all of this sounds interesting to you, then please submit your application form


Please clearly include the following details in your cover letter:



  • Your experience with WordPress.

  • If you have previous experiences in working support or writing documentation, we'd love to hear about it.

  • Tell us little about yourself and why you should be considered for this role. Details about your qualifications, experiences, personality, etc. are helpful.

  • Profile links if available (Your website, GitHub, WordPress.org, LinkedIn, Twitter, etc.)


Note



  • Don't forget to proofread before submitting your application.

  • Recheck spellings, and capitalization, etc.

  • This is your fair chance to make your application neat & stand out.

  • We won’t be able to respond individually to all applicants, but if we feel you’re a strong match, someone will be in touch as soon as possible.

  • Thanks and the company would like to hear from you soon


Click Here To Apply Now For WordPress Technical Support (Remote)


Company Profile


Awesome Motive is a fast-growing, bootstrapped company dedicated to creating awesome and user-friendly experiences. With projects viewed over 100 million times per day worldwide, Awesome Motive is the creator of MonsterInsights, WPForms, List25, WPBeginner, Envira Gallery, and OptinMonster, to name a few.


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Work From Home Job | Awesome Motive is Hiring for WordPress | Technical Support

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