2019-11-01 12:56:16 Rackspacehttps://www.rackspace.com/http://www.jobwalkins.in/images/icons/rackspace.jpgWindows Administrator L1
RsNot Specified
Full Time1 - 4 yearsAny GraduateCustomer Service SkillsIT-Software / Software ServicesITSFri 08 Nov 2019
Rackspace, 3rd Floor, Building -9A, DLF Cyber City, Phase-III,GurgaonHaryana 122001 India

Job Walkin In Gurgaon - Voice Process Openings For Freshers Walkins


Job Details

Name Job Description
Job Title Windows Administrator L1
Salary Not Specified
Hiring Organization Rackspace
Company Website https://www.rackspace.com/
Employment Type Full Time
Experience 1 - 4 years
Walkin Locality Rackspace, 3rd Floor, Building -9A, DLF Cyber City, Phase-III,
Walkin City Gurgaon
Walkin State Haryana
Postal Code 122001
Walkin Country India
Walkin Date 4th November - 8th November
Walkin Time 1 pm onwards
Job City Ahmedabad
Eligibility Any Graduate
Gender Criteria Open for all
Key Skills Customer Service Skills
Industry IT-Software / Software Services
Functional Area ITS
Valid Through Fri 08 Nov 2019
Logo http://www.jobwalkins.in/images/icons/rackspace.jpg
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Job Description

Walk-in-Interview for voice-based profile

Position: Service Desk Analyst (hands-on experience on Windows, Active Directory, Troubleshooting, and DNS)

  • Excellent spoken English

  • Open for 24/7 shifts

  • Proficient in Windows 10 setup and support.

  • Proficient in Windows AD Management.

  • Expert In Setup And Maintenance Of Microsoft Office 2013 And 2016 And O365.

  • Ability to configure printers and other materials within the windows operating system

  • Excellent communication and customer service skills.

  • Must be open to work in a 24x7 environment.

  • Experience managing international business customers (US/UK)


Service Desk Analyst is a critical element within the Rackspace provision infrastructure; they are the first point of communication. They are required to provide technical assistance to our customers over the phone and via support tickets.
They are accountable for maintaining the Rackspace global support ticket queues and first-line resolution. They are required to demonstrate good judgment in decisions they make, to create, and to support client loyalty by going above and behind the customer's expectation. They are essential in helping us assist.


  • Perform ticket queue management

  • Provide professional leadership to our clients via cards and over voice

  • Monitor inbound consumer ticket requests and route properly

  • Produce exceptional customer assistance while troubleshooting consumer issues via phone, ancient tools,

  • E-mail on Windows OS networked production desktop background.

  • Should have a proven to understand Computer systems and functions e.g., Laptop, Desktop & Printers.

  • Administer and provide User description provisioning.

  • Help enterprise software, including Microsoft Office.

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