2020-02-05 13:09:22 Spicejetwww.spicejet.comhttps://jobwalkins.in/images/company-logos/spicejet_logo.jpgAssociate/Senior Associate - (NonTechnical)
RsNot Disclosed
Full Time4 - 6 YearsIntermediate,Any Masters,Any GraduateSocial Media ExecutiveTravel / Hotels / Restaurants / Airlines / RailwaysITES, BPO, KPO, LPO, Customer Service, OperationsFri 07 Feb 2020Please Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details. SpiceJet is hiring a candidate for the position of Senior Executive in Customer Experience Department. Spicejet Career is giving a great chance to make a bright future. Candidates from any Graduate can apply. The candidates who are willing to work in SpiceJet can directly walkin at the given address.
Spicejet, Building no. 319, Udyog Vihar, Phase 4GurgaonHaryana120016India

Spicejet Vacancy for Senior Executive - Social Media Jobs

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Job Details

Name Job Description
Job Title Associate/Senior Associate - (NonTechnical)
Salary Not Disclosed
Hiring Organization Spicejet
Company Website www.spicejet.com
Employment Type Full Time
Experience 4 - 6 Years
Walkin Locality Spicejet, Building no. 319, Udyog Vihar, Phase 4
Walkin City Gurgaon
Walkin State Haryana
Postal Code 120016
Walkin Country India
Walkin Date 6th February - 7th February 2020
Walkin Time 10 AM Onwards
Job City Delhi,Gurgaon
Eligibility Intermediate,Any Masters,Any Graduate
Key Skills Social Media Executive
Openings 1
Industry Travel / Hotels / Restaurants / Airlines / Railways
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Shift Timings 24*7 Shift
Valid Through Fri 07 Feb 2020
Logo https://jobwalkins.in/images/company-logos/spicejet_logo.jpg
Contact Person SpiceJet Limited
Contact Email careers@spicejet.com
Overview Please Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details. SpiceJet is hiring a candidate for the position of Senior Executive in Customer Experience Department. Spicejet Career is giving a great chance to make a bright future. Candidates from any Graduate can apply. The candidates who are willing to work in SpiceJet can directly walkin at the given address.
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Job Description

Job Responsibilities



  • Proactively serve all the questions, complaints, requests over the company's social media platforms

  • Raise problems to the concerned teams and follow up for purposes

  • Actively and continuously hold the client and stakeholders notified about the status of the query

  • High level of individual responsibility to assure customer achievement and business success

  • Establish credibility with clients by empathizing with their problem in words, proactively get their requirements and answer promptly

  • Accurately document all client issues via emails and client support tools, adhere to the process and follow-up appropriate

  • Highlight the noise in the social space to the key stakeholders within the company and assure speedy resolutions


Requirements



  • Reasonable control over the English Language, the capability to effectively communicate knowledge in written format

  • Client service experience of at least one year

  • Working awareness of platforms like Facebook, Twitter, and other modes

  • Active twitter holder with a good following and some exposure in any stage of communication including media relations, intimate communication, branding, and social media is desirable

  • Should be smart, witty and innovative writing skills

  • Ready to work in shift 24*7 shift.


Benefits



  • Free Cab Services


Spice Jet Limited Company Profile


SpiceJet aims to add a small flavor to the life of India's budget-minded passengers. The company allows low-priced flights to around twenty cities throughout India, managing a fleet of about twenty Boeing 737s, which are suited to the small- to medium-range flights the organization makes within the country. In increase to its flights, the company allows corporate incentive programs and travel insurance. In conjunction with the State Bank of India and GE Capital Services, it also gives a SpiceJet branded MasterCard. The airline was established in 2005 and projected to offer international flights. Media magnate Kalanithi Maran holds about 40% of SpiceJet through his KAL Airways.

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