2020-02-14 16:34:57 Capita Indiahttps://www.capita.co.in/careershttps://jobwalkins.in/images/company-logos/capita_logo.jpgAssociate/Senior Associate - (NonTechnical)
RsNot Disclosed
Full Time0- 3 YearsAny Masters,Any Graduate,Any DoctorateOnline Email, Web ChatBPO / Call Centre / ITESITES, BPO, KPO, LPO, Customer Service, OperationsFri 21 Feb 2020
Capita India Pvt ltd Magarpatta City, SEZ Building, B1 Tower Near Laxmi Lawns(Entry From Material Gate) HadapsarPuneMaharashtra411028India

Customer Service Job | Email Support | Capita Company


Job Details

Name Job Description
Job Title Associate/Senior Associate - (NonTechnical)
Salary Not Disclosed
Hiring Organization Capita India
Company Website https://www.capita.co.in/careers
Employment Type Full Time
Experience 0- 3 Years
Walkin Locality Capita India Pvt ltd Magarpatta City, SEZ Building, B1 Tower Near Laxmi Lawns(Entry From Material Gate) Hadapsar
Walkin City Pune
Walkin State Maharashtra
Postal Code 411028
Walkin Country India
Walkin Date 14th February - 21st February 2020
Walkin Time 9 AM Onwards
Job City Pune
Eligibility Any Masters,Any Graduate,Any Doctorate
Key Skills Online Email, Web Chat
Openings 1
Industry BPO / Call Centre / ITES
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Valid Through Fri 21 Feb 2020
Logo https://jobwalkins.in/images/company-logos/capita_logo.jpg
Contact Person Leon Viegas
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Job Description

Capita India is hiring the candidates for the UK International Content Writer role. The candidates who are looking forward to this opportunity can directly walkin and apply for this job offer. The interested candidates are most welcome for this job position.

Job Details

  • Any Graduate person can apply for this job

  • The candidate should have excellent communication skills

  • Approved candidates with email customer support experience

  • The candidate should be ok with UK shifts

  • Transport facility is also provided ( home pick-up and drop )

Job Role

  • Answer to the emails from customers (typically inquiries)

  • The email response can be a free formatted letter and

  • The email response can be using the pre-defined letter templates accessible within the email system

  • Adhere to the output and process documentation

  • Should be able to highlight to the Team Manager/Process Leader any exceptions or extra steps to be taken to process a customers query

  • Should be capable of estimating deviations and discrepancies and should be able to highlight them to the TM/PL/Mgr

  • Adhering to attendance policy and separate schedules within a shift

  • Adhering to company policies and procedures

  • The candidate should maintain individual stats Quality and Productivity

Capita India Company Profile

Capita company is the UK's foremost provider of business process management and integrated professional support service solutions. With 70,000 dedicated teams across the UK, India, Europe, and South Africa, they help make processes smarter, organizations more profitable, and client experiences better. Their Indian operations were set up in 2004, and our customers consist of leading UK brands in the Utilities, Telecoms, Retail, Financial Services, and Logistics space.

Their services involve a broad spectrum of capabilities such as multichannel customer management, finance & accounting, digital back-office, insights & analytics, and technology services. With C8000 teams across five offices (Pune, Mumbai, and Bengaluru), They have a vibrant and inclusive culture that pursues value integrity, excellence, and works towards delivering outstanding customer service. In 2017, Capita India was ranked amongst the Top hundred Companies for Women in India in an independent survey conducted by Working Mother and Avtar.

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Customer Service Job | Email Support | Capita Company

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