2020-02-13 16:27:39 Wiprohttps://www.wipro.com/en-INhttps://jobwalkins.in/images/company-logos/wipro_logo.jpgAssociate/Senior Associate - (Technical)
Rs₹ 3,00,000 - 6,00,000 P.A.
Full Time2 - 6 YearsAny Masters,Any GraduateHR Operations, HiringBPO / Call Centre / ITESITES, BPO, KPO, LPO, Customer Service, OperationsFri 21 Feb 2020Please Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details.
Wipro gate no:2 , GachibowliHyderabadTelangana500032India

Wipro Job Walkins in Hyderabad


Job Details

Name Job Description
Job Title Associate/Senior Associate - (Technical)
Salary ₹ 3,00,000 - 6,00,000 P.A.
Hiring Organization Wipro
Company Website https://www.wipro.com/en-IN
Employment Type Full Time
Experience 2 - 6 Years
Walkin Locality Wipro gate no:2 , Gachibowli
Walkin City Hyderabad
Walkin State Telangana
Postal Code 500032
Walkin Country India
Walkin Date 22nd January - 21st February 2020
Walkin Time 11 AM Onwards
Job City Hyderabad
Eligibility Any Masters,Any Graduate
Key Skills HR Operations, Hiring
Openings 1
Industry BPO / Call Centre / ITES
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Valid Through Fri 21 Feb 2020
Logo https://jobwalkins.in/images/company-logos/wipro_logo.jpg
Contact Person Wipro BPO
Overview Please Note: If you are viewing this job on any other portal other than JobWalkins.in, Example Google.com, please use the Apply on Job Walkins Button/Link to view all the Job Details.
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Job Description

Wipro has a vacancy in HR Operation in HyderabadWipro Careers gives you an excellent opportunity to make your future bright in this company. The candidates who are willing to work in Wipro are in the right place. Interested candidates can directly walkin to the given address.

Job Description

  • The candidate should monitor and own the ticketing queue for the questions asked by the candidates or hiring team and adhering the same concerning the SLA needed basis the principle of FIFO

  • Receive, review, and process all relevant documentation about new hires, terminations, leave of absences, employee status changes, etc. within the SLA

  • Participate and manage transactional activities related to query resolution & follow-ups on the information.

  • Candidate support and hiring help teams

  • The candidate should perform concentrated data entry related to specific data quality actions such as updating or correcting employee information on internal tools and applications

  • Allow to build & maintain SOP by ensuring new learnings or scenarios are duly highlighted to the Process SMEs or Lead to help knowledge capture on SOPs.

  • Adherence to People Ops Magical Experience guidelines while responding to the ticket

  • Ensure that the policy guidelines are accurately interpreted to query and responded or actioned.

  • Assure SOP guidelines are followed accurately during query resolution

  • Follow FIFO principles while observing the ticketing queue

  • Performing Auditing checks to ensure the quality of response or actions is as per agreed standards.

  • Should identify opportunity areas to implement new ideas to strengthen/ streamline existing processes through continuous improvement culture

  • The candidate should understand & respond to the urgency and sensitivity problem or question.

  • Adhere to all-time connected SLA on timelines when actioning on tickets. 

Customer Orientation & Centricity

  • Outstanding customer service focus, including attention to detail and producing quality results

  • Strong communication with superior verbal and written based skills Experience in writing Emails & Chat is preferred

  • Capacity to comprehend complex and variable Customer Queries

  • Ability to review the situation and be able to articulate the response on the question received

  • Takes end-to-end Ownership and responsibility of Customer Issues for resolution

  • Capability to assess the Customer's sentiments & emotions

  • Typing Proficiency

  • Industry-specific HR Tools & Applications 

  • Work Experience should be two to five years of experience

Preferred Fields

  • HR Help desk and Employee Services

  • Email or Chat based

  • Customer service

  • Call center/voice support industry

  • Hospitality and Airline industry

  • Benefits Experience preferred

  • B tech profile but working is also considered

  • Workday Experience preferred

Wipro Company Profile

WIPRO Group is an Indian multinational organization that provides information consulting, technology, and business process services. Wipro is headquartered in Karnataka, Bangalore, India. In 2013, Wipro separated its non-IT companies and formed the privately-owned Wipro Enterprises.

Western India Products Limited

Wipro Limited is a provider of IT services, including Systems Integration, Consulting, Information Systems outsourcing, IT-enabled services, and R&D services. Wipro entered into the technology business in 1981 and has over 160,000 employees and clients across 54 countries.IT revenues were at $7.1 billion for the year ended 31 March 2015, with a repeat business ratio of over 95%.

Wipro GE Medical Systems

Wipro GE Medical Systems Limited is Wipro's joint venture with GE Healthcare South Asia. It is engaged in the research and development of healthcare products. This partnership, which began in 1990,[63] today includes gadgets and equipment for diagnostics, healthcare IT and services to help healthcare professionals combat cancer, heart disease, and other ailments. There is complete adherence to Six Sigma quality standards in all products

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Wipro Job Walkins in Hyderabad

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